URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_7&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows tracking the agents’ work shift compliance by establishing a relationship between log in and log out time to determine the agent’s total connection time.
Benefit:
This report by means of the log-in time allows to know the adherence of the consultants to the work shift.
How it works:
- The consumption of this API is done by GET method. To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation. The wolkvox-token header must be used to make use of the authorization token. Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful. In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| agent_dni | Agent’s DNI | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Agent’s name | String |
| agent_id | Refers to the numerical identification of each wolkvox Agent user. | String |
| agent_dni | It is the identification document of each agent | String |
| date | Indicates the date in year-month -day format | String |
| login | Indicates agent login date and time | String |
| logout | Indicates date and time of logout of agents | String |
| login_time | Indicates the time the agent remained logged on to wolkvox Agent | String |