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APIs Gamification

1. Agentes KPI

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{fecha_ini}}&date_end={{fecha_end}}&api=agents_kpi

Descripción:

Esta api permite obtener un informe consolidado del posicionamiento de cada agente en el servicio de gamificación de su operación.

Beneficio:

Conocerás por medio del consumo de API la posición de los agentes en la tabla de clasificación según el servicio de gamificación configurado en la operación.

Cómo funciona:

  • El consumo de esta API se realiza por método GET.
  • Para consumir esta API debe reemplazar en la url {{wolkvox_server}} por la nomenclatura del servidor de la operación.
  • Se debe hacer uso del header wolkvox-token: {{token}} para hacer uso de el token de autorización.
  • Tenga en cuenta que un mismo token no puede ser consumidos de manera simultánea, por lo cual puede programar que la siguiente API sea consumida cuando el resultado de la anterior sea exitoso.

 

REQUEST

REQUEST
NAME DESCRIPTION TYPE
api Tipo de reporte requerido. String
date_ini Fecha Inicial (YYYYmmddHHiiss). String
date_end Fecha Final (YYYYmmddHHiiss). String

RESPONSE

RESPONSE
NAME DESCRIPTION TYPE
agent_id Número de extensión del agente. String
agent_name Es el nombre que se asigna a cada uno de los usuarios de wolkvox Agent. String
agent_dni Es el documento de identificación del agente. String
stats Objeto con las estadísticas de la consulta. String
data Indica la fecha con formato año-mes -día-hora. String
points Puntos de gamificación del agente para el rango de fecha consultada. String
hits Indicador de desempeño del agente que indica logro o venta exitosa. String
calls Indica la cantidad de llamadas (inbound, outbound e internal). String
aht_time Average Handling Time o Tiempo Medio de Llamada mide el tiempo que un agente tarda en atender al cliente. String
acw_time Es el tiempo que el agente ha empleado en desarrollar las actividades requeridas posteriores a la finalización de la llamada. String
occupancy Indica el tiempo consolidado en el cual el agente estuvo ocupado en llamadas o documentación de llamadas. String
login_time Indica el tiempo que el agente permaneció conectado en wolkvox Agent. String

Posibles códigos de respuesta
				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{fecha_ini}}&date_end={{fecha_end}}&api=agents_kpi',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "368 records were found",
    "data": [
        {
            "agent_id": "12999",
            "agent_name": "Menphy Halland",
            "agent_dni": "9274658220",
            "stats": [
                {
                    "date": "20230130",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230129",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230128",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230127",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230126",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230125",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230124",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230123",
                    "points": "428",
                    "hits": "0",
                    "calls": "2",
                    "aht_time": "00:06:01",
                    "acw_time": "00:00:13",
                    "occupancy": "35 %",
                    "login_time": "00:34:00"
                },
                {
                    "date": "20230122",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230121",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230120",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230119",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230118",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230117",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230116",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230115",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230114",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230113",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230112",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230111",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:02:00"
                },
                {
                    "date": "20230110",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230109",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230108",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230107",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230106",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230105",
                    "points": "766",
                    "hits": "0",
                    "calls": "2",
                    "aht_time": "00:00:41",
                    "acw_time": "00:00:08",
                    "occupancy": "2 %",
                    "login_time": "01:24:00"
                },
                {
                    "date": "20230103",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230102",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230101",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                }
            ]
        },
    ]
}
				
			

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Hacemos uso de cookies, si continúas navegando asumiremos que estás de acuerdo. Puede leer más sobre el uso de cookies en nuestras políticas de privacidad y tratamiento de datos personales