URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_6&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report identifies the number of evaluations per skill that users have managed, provides an overall average and a detailed evaluation for each of the 10 possible customizable questions in the smart survey.
Benefit:
Evaluate customer satisfaction by taking into account the particular performance of the agents that are part of a specific skill, since knowing the voice of the customer will allow you to act in a timely manner.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| skill_id | Refers to the numerical identification of the skill | String |
| skill_name | Skill name | String |
| surveys | Indicates the number of completed intelligent surveys. | String |
| q# | These are the personalized questions of the smart survey | String |
| average | It is the average rating of the agent according to the answers to each question. | String |