URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_5&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to identify the number of interactions closed by each of the agents, taking into account the agent’s name, the number of interactions and the time spent in the management.
Benefit:
Evaluate agent performance by taking into account the number of interactions handled and time spent.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Agent’s name | String |
| interactions | Indicates the number of interactions | String |
| close_time | Indicates the time taken to manage the interaction | String |