URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_4&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates individually by agent the number of calls that were not typified.
Benefit:
Identifying the number of untyped calls is useful because it identifies the agents who should be trained on the importance of typing.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| uncode_calls | Indicates the number of calls that have not been coded. | String |
| agent_id | Refers to the numerical identification of the agent | String |
| agent_name | Agent’s name | String |