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APIs Reports Manager

3. Type code detail En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_3&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report indicates in detail the interaction data taking into account the type codes (parameterizable for each operation), the skill, the agent information (name, Agent ID and ID), the individual call data (date, type of call, telephone, destination, duration), as well as the Customer ID and Campaign ID.

Benefit:

It allows you to track the interaction by providing typification, call and agent data, and by including Campaign ID and Customer ID, it allows you to cross-reference information from other reports for a broader view.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
conn_id Corresponds to the call identification number String
agent_id Refers to the numerical identification of the agent String
agent_name Agent’s name String
agent_dni Agent identification number String
skill_id Corresponds to the identification number of the skill String
date Indicates the date with format year-month-day-time String
cod_act Is the ID of the typing or coding code used by the agent String
description_cod_act Indicates the description of the typing code String
cod_act_2 Is the ID of the typing or coding code used by the agent String
description_cod_act_2 Indicates the description of the typing code String
comments This field contains additional information from the call documentation. String
type_interaction Indicates the type of call, it can be inbound, outbound and internal. String
telephone Indicates the telephone number to which the call was placed String
destiny Indicates the destination of the call String
time Indicates total elapsed time String
hang_up Indicates who ended the interaction String
customer_id Corresponds to the customer’s identification number String
campaign_id Corresponds to the campaign identification number String
Posibles códigos de respuesta
200, 400, 401, 403, 404, 405, 412, 416 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_3&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_id": "",
            "agent_name": "",
            "agent_dni": "",
            "skill_id": "",
            "date": "",
            "cod_act": "",
            "description_cod_act": "",
            "cod_act_2": "",
            "description_cod_act_2": "",
            "comments": "",
            "type_interaction": "",
            "telephone": "",
            "destiny": "",
            "time": "",
            "hang_up": "",
            "customer_id": "",
            "campaign_id": ""
        }
    ]
}

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