URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report provides detailed information on outbound messaging by SMS (text message) or WhatsApp indicating the channel used, telephone, destination, date of communication and message, as well as the numerical identification of the client and the agent.
Benefit:
This report allows to know the details of the communication by messaging (SMS – WhatsApp) including the text of the message sent.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | Refers to the numerical identification of the agent | String |
| agent_name | Agent’s name | String |
| date | Indicates the date with format year-month-day-time | String |
| destiny | Indicates the destination of the message | String |
| telephone | Indicates the phone number the message was sent to | String |
| message | It is the exact message that was sent by messaging (SMS – Apps). | String |
| channel | Refers to the channel used in the interaction | String |
| customer_id | Corresponds to the customer’s identification number | String |
| conn_id | Corresponds to the call identification number | String |