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APIs Reports Manager

2. Classification codes classified by code En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows you to identify by skill the number of calls that have been tagged with the same code and the description of the code.

Benefit:

It allows to know in detail the operation per skill by validating which are the most frequent reasons for consultation in the communication with customers.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api Required report type String
cod_act Code String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
count This field indicates quantities or counts String
skill_id Refers to the numerical identification of the skill String
cod_act This is the ID of the typing code or coding used by the agent String
description_cod_act Indicates the description of the typing code String
Posibles códigos de respuesta
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_2&amp;cod_act={{cod_act}}&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "count": "",
            "skill_id": "",
            "cod_act": "",
            "description_cod_act": ""
        }
    ]
}
				
			

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Hacemos uso de cookies, si continúas navegando asumiremos que estás de acuerdo. Puede leer más sobre el uso de cookies en nuestras políticas de privacidad y tratamiento de datos personales