URL:
https://{{wolkvox_server}}/api/v2/reports_manager.php?api=agent_2&agent_id={{agent_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates in detail the auxiliary statuses through which an agent has passed, listing the start and end date of the auxiliary status, the call ID, the type of call, the destination and the telephone number.
It is important to note that the auxiliary statuses are parameterized according to the needs of the operation.
Benefit:
This report allows an evaluation of the individual productivity of the agents taking into account the time used in each of the auxiliary states and the details of each event, to know customer management times or use of time in general.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {ip_ipdialbox} by the server nomenclature of the operation and the {token} generated from wolkvox Manager to obtain the information in a secure way.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NOMBRE | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| agent_id | Agent Code | String |
| date_ini | Initial Date | String |
| date_end | Final Date | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | Refers to the numeric user that is assigned to each wolkvox Agent user | String |
| agent_status | Details the agent’s auxiliary status | String |
| time | Indicates total elapsed time | String |
| date_ini | Indicates the start date in year-month-day format. | String |
| date_end | Indicates the date of completion in year-month-day format | String |
| conn_id | String | |
| type_interaction | String | |
| destiny | Destination where the interaction takes place | String |
| telephone | Identification (phone or mail depending on channel) in interactions | String |
| campaign_id | campaign id | String |