URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_12&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows to relate the agent, the number of calls that have been converted to conference or transfer and the duration of the interaction.
Benefit:
The analysis of the information provided in this report allows us to identify the operation’s capacity for first contact resolution and to identify the areas that require more support from allied agencies.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Name of the agent | String |
| agent_id | Refers to the numerical ID of each of the wolkvox users Agent | String |
| transfer_calls | Indicates the number of calls that were transferred | String |
| conference_calls | Indicates the number of calls that were converted to conference | String |
| total_time | Indicates the duration expressed in time with format HH:MM:SS | String |