URL:
Description:
This report allows you to track the chat interactions transferred in the operation. It specifies the name and ID of the transferring and receiving advisor, the channel, the chat ID and the transfer date.
Benefit:
This report allows you to identify the chat transactions that were not resolved at first contact, determine the agents that make the most transfers and verify the processes that require help from allied areas.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the chat identification number | String |
| transfer_agent_id | Is the numeric ID of the transferring agen | String |
| transfer_agent_name | Is the name of the transferring agent | String |
| transfer_agent_dni | Is the ID number of the transferring agent | String |
| receiver_agent_id | Is the numeric ID of the agent receiving the transfer | String |
| receiver_agent_name | Is the name of the agent receiving the transfer | String |
| receiver_agent_dni | Is the identification number of the agent receiving the transfer | String |
| channel | Refers to the channel used in the interaction | String |
| date | Indicates the date with format year-month-day-time | String |