URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates the detail of the interactions in which the advisor has used hold or mute, specifying the detail of the call when indicating the agent who attended it, the skill, the date, the phone and the customer id.
Benefit:
This report allows to evaluate the agent‘s productivity by identifying the details of the calls in which the advisor has used hold or mute.
How it works:
- This API is consumed by GET method.
- To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox–token header must be used to make use of the authorization token.
- Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
- In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Name of the agent | String |
| agent_id | Refers to the numerical identification of each of the wolkvox Agent users | String |
| type_action | Indicates the type of action in the call (hold/mute) | String |
| conn_id | Corresponds to the identification number of the call | String |
| type_interaction | Indicates the type of call, this can be inbound or outbound | String |
| time | Indicates the total time elapsed | String |
| skill_id | It is a numerical indicator that refers to a group of agents | String |
| date | Current date of the information provided | String |
| telephone | Indicates the telephone number to which the call was made | String |
| customer_id | Corresponds to the customer identification number | String |