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APIs Reports Manager

10. Detalle hold y mute time En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_10&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This report indicates the detail of the interactions in which the advisor has used hold or mute, specifying the detail of the call when indicating the agent who attended it, the skill, the date, the phone and the customer id. Benefit: This report allows to evaluate the agent‘s productivity by identifying the details of the calls in which the advisor has used hold or mute. How it works:
  • This API is consumed by GET method.
  • To consume this API you must replace in the url {{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvoxtoken header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
agent_name Name of the agent String
agent_id Refers to the numerical identification of each of the wolkvox Agent users String
type_action Indicates the type of action in the call (hold/mute) String
conn_id Corresponds to the identification number of the call String
type_interaction Indicates the type of call, this can be inbound or outbound String
time Indicates the total time elapsed String
skill_id It is a numerical indicator that refers to a group of agents String
date Current date of the information provided String
telephone Indicates the telephone number to which the call was made String
customer_id Corresponds to the customer identification number String
Posibles códigos de respuesta
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv9901.wolkvox.com/api/v2/reports_manager.php?api=agent_10&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_name": "",
            "agent_id": "",
            "type_action": "",
            "conn_id": "",
            "type_interaction": "",
            "time": "",
            "skill_id": "",
            "date": "",
            "telephone": "",
            "customer_id": ""
        }
    ]
}

				
			

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