URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This is an API that allows for the generation of speech analytics and the analysis of voice–to–text conversion on calls. Benefit: It allows for the optimization of voice–to–text conversion analysis without having to listen to the recordings of the calls. How it works:
- This API is consumed through the GET method.
- To consume this API, you must replace in the URL {{wolkvox_server}} with the server nomenclature of the operation.
- The wolkvox–token header must be used to make use of the authorization token.
- Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Required Report Type | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | This is the numerical user that is assigned to each of the wolkvox Agente users. | String |
| agent_name | This is the name that is assigned to each of the wolkvox Agente users. | String |
| agent_dni | This is the identification document of each of the wolkvox Agente users. | String |
| conn_id | This corresponds to the Id of the call. | String |
| time | Indicate time in units of seconds. | String |
| date | Indicate the date in the format year–month–day–hour. | String |
| time_silence | Silence time on the call. | String |
| customer_phone | It corresponds to the customer‘s phone. | String |
| customer_id | It corresponds to the customer‘s identification number. | String |
| cod_act | It refers to the call typification. | String |
| description_cod_act | Description of the call typification code | String |
| greeting | Greeting | String |
| slow_to_greet | Indicates if there was slowness in the greeting | String |
| greeting_agent_name | Indicates if the agent greets with his name | String |
| category01 | Customizable and configurable category 1 in speech | String |
| category02 | Customizable and configurable category 2 in speech | String |
| category03 | Customizable and configurable category 3 in speech | String |
| category04 | Customizable and configurable category 4 in speech | String |
| category05 | Customizable and configurable category 5 in speech | String |
| audio_text | Voice to text conversion of the call | String |