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APIs Reports Manager

1. CDR Speech En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: This is an API that allows for the generation of speech analytics and the analysis of voice–to–text conversion on calls. Benefit: It allows for the optimization of voice–to–text conversion analysis without having to listen to the recordings of the calls. How it works:

  • This API is consumed through the GET method.
  • To consume this API, you must replace in the URL {{wolkvox_server}} with the server nomenclature of the operation.
  • The wolkvox–token header must be used to make use of the authorization token.
  • Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
NAME DESCRIPTION TYPE
api Required Report Type String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
NAME DESCRIPTION TYPE
agent_id This is the numerical user that is assigned to each of the wolkvox Agente users. String
agent_name This is the name that is assigned to each of the wolkvox Agente users. String
agent_dni This is the identification document of each of the wolkvox Agente users. String
conn_id This corresponds to the Id of the call. String
time Indicate time in units of seconds. String
date Indicate the date in the format year–month–day–hour. String
time_silence Silence time on the call. String
customer_phone It corresponds to the customer‘s phone. String
customer_id It corresponds to the customer‘s identification number. String
cod_act It refers to the call typification. String
description_cod_act Description of the call typification code String
greeting Greeting String
slow_to_greet Indicates if there was slowness in the greeting String
greeting_agent_name Indicates if the agent greets with his name String
category01 Customizable and configurable category 1 in speech String
category02 Customizable and configurable category 2 in speech String
category03 Customizable and configurable category 3 in speech String
category04 Customizable and configurable category 4 in speech String
category05 Customizable and configurable category 5 in speech String
audio_text Voice to text conversion of the call String
Posibles códigos de respuesta
200, 400, 401, 403, 404, 405 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=speech_1&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "agent_id": "",
            "agent_name": "",
            "agent_dni": "",
            "conn_id": "",
            "time": "",
            "date": "",
            "time_silence": "",
            "customer_phone": "",
            "cod_act": "",
            "description_cod_act": "",
            "greeting": "",
            "slow_to_greet": "",
            "greeting_agent_name": "",
            "category01": "",
            "category02": "",
            "category03": "",
            "category04": "",
            "category05": "",
            "audio_text": "",
            "customer_id":""
        }]
}

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