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APIs Reports Manager

1. Calls and Service Level by Skill/Service En

URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&skill_id={{skill_id}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}} Description: Taking into account the total of inbound calls, the abandonment rate and the customer wait time on the line to be attended, this report allows tracking individually by skill to the service level of the operation and to the consolidated of incoming calls. Benefit: Identifying the service level is important for operations because this indicator can be in addition to a goal, a real performance measurement. This report allows tracking by skill individually. How it works:
  • To consume this API you must replace {{wolkvox_server}} in the url with the server naming of the operation.
  • You must make use of the wolkvox–token header to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can consume the information every 5 minutes.
  • This API can receive the parameter skill_id=all.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
skill_id Numerical identification of the skill String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
skill_name Refers to the skill‘s name String
skill_id Refers to the skill‘s numerical identification String
inbound_calls Refers to the total of incoming calls to the operation String
answer_calls Refers to the total of answered inbound calls by the agent String
abandon_calls Refers to the total of inbound calls hung up by the client before the attention of the adviser String
service_level_10seg Indicates the % of calls that were answered before 10 seconds String
service_level_20seg Indicates the % of calls that were answered before 20 seconds String
service_level_30seg Indicates the % of calls that were answered before 30 seconds String
abandon Indicates the percentage of inbound calls hung up by the client before the attention of the adviser String
asa Indicates the average time in seconds for the client to wait in the line to be attended (Average Speed Answer) String
ata Indicates the average time in seconds for the client to wait in the line before abandoning (Average Time Abandonment) String
 
Posibles códigos de respuesta 
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=skill_1&amp;skill_id={{skill_id}}&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_name": "",
            "skill_id": "",
            "inbound_calls": "",
            "answer_calls": "",
            "abandon_calls": "",
            "service_level_10seg": "",
            "service_level_20seg": "",
            "service_level_30seg": "",
            "abandon": "",
            "asa": "",
            "ata": ""
        }
    ]
}

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