URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=cdr_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report provides a complete view of the call details, classified by activity code and description; identifying the campaign, the call, the customer, the agent and who ends the interaction; and indicating the date, destination, phone, duration and cost of the communication.
Benefit:
This report allows for tracking of accounting by indicating the value of voice service consumption.
How it works:
- This API is consumed by GET method.
- To consume this API, you must replace in the URL {ip_ipdialbox} by the server nomenclature of the operation and the {token} generated from wolkvox Manager to obtain the information securely.
- Note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
- In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Name of the agent | String |
| date | Indicates the date in the format year–month–day–hour | String |
| destiny | Indicates the destination of the call | String |
| telephone | Indicates the telephone number to which the call was made | String |
| cost | It is the price of the use of the product | String |
| time_seg | Indicates time in units of seconds | String |
| time_min | Indicates time in units of minutes | String |
| cod_act | Refers to the classification of the call | String |
| cod_act_2 | Refers to the classification of the call 2 | String |
| description_cod_act | Description of classification of the call | String |
| description_cod_act_2 | Description of classification of the call 2 | String |
| type_interaction | Indicates the type of call, it can be inbound, outbound and internal | String |
| customer_id | It corresponds to the identification number of the customer | String |
| hang_up | Indicates who ended the interaction | String |
| campaign_id | It corresponds to the identification number of the campaign | String |
| conn_id | It corresponds to the identification number of the call | String |
| skill_id | It refers to the numerical identification of the skill | String |
| skill_name | Name of the skill | String |
| agent_id | It refers to the numerical identification of each of the users of wolkvox Agent | String |
| comment | Comment | String |