URL:
Description:
API that allows getting statistics from agents as long as the operation has Gamification activated.
Benefit:
Allows getting relevant information for operations with Gamification activated.
How it works:
- This API is consumed by GET method.
- To consume this API you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation server.
- The wolkvox–token header must be used to make use of the authorization token.
- Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | End Date (YYYYmmddHHiiss) | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | It is the numerical user assigned to each user of Wolkvox Agent. | String |
| agent_name | It is the name assigned to each user of Wolkvox Agent. | String |
| agent_dni | It is the identification document of each user of Wolkvox Agent. | String |
| stats | Object with the query statistics. | String |
| date | Indicate the date with year–month–day–hour format. | String |
| points | Agent‘s gamification points for the queried date range. | String |
| hits | Agent performance indicator indicating successful achievement or sale. | String |
| calls | Indicate the number of calls (inbound, outbound, and internal) | String |
| aht_time | Average Handling Time or Average Call Time measures the time it takes for an agent to attend to a customer. | String |
| acw_time | It is the time the agent has spent on developing the activities required after the call is finished. | String |
| occupancy | It indicates the consolidated time in which the agent was busy with calls or call documentation. | String |
| login_time | It indicates the time the agent stayed connected to Wolkvox Agent. | String |