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APIs Reports Manager

1. Agent typification codes En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_1&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows to identify by agent the number of calls that have been tagged with the same code and the description of the code.

Benefit:

It is useful to identify the most used codes by a specific agent to track their performance and better understand the operation by knowing the most frequent reasons for interaction with the customer.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace in the URL {ip_ipdialbox} with the server nomenclature of the operation and the {token} generated from Wolkvox Manager to obtain the information securely.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to track your operation you can make a consumption every 5 minutes of the information.
REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
cod_act Code String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end Final Date (YYYYmmddHHiiss) String
RESPONSE
NAME DESCRIPTION TYPE
count This field indicates quantities or counts String
agent_name Name of the agent String
agent_dni Identification number of the agent String
cod_act It is the ID of the typification or coding used by the agent String
description_cod_act Indicates the description of the typification code String
Posibles códigos de respuesta
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL =&gt; 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_1&amp;cod_act={{cod_act}}&amp;date_ini={{YYYYmmddHHiiss}}&amp;date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER =&gt; true,
  CURLOPT_ENCODING =&gt; '',
  CURLOPT_MAXREDIRS =&gt; 10,
  CURLOPT_TIMEOUT =&gt; 0,
  CURLOPT_FOLLOWLOCATION =&gt; true,
  CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST =&gt; 'GET',
  CURLOPT_HTTPHEADER =&gt; array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "count": "",
            "agent_name": "",
            "agent_dni": "",
            "cod_act": "",
            "description_cod_act": ""
        }
    ]
}
				
			

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Hacemos uso de cookies, si continúas navegando asumiremos que estás de acuerdo. Puede leer más sobre el uso de cookies en nuestras políticas de privacidad y tratamiento de datos personales