fbpx
pricing
Search
Close this search box.
pricing
Search
Close this search box.
Search
Close this search box.

< / >

APIs Gamification

1. Agents KPI En

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?api=agents_kpi&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}  

Description:

API that allows getting statistics from agents as long as the operation has Gamification activated.

Benefit:

Allows getting relevant information for operations with Gamification activated.

How it works:

  • This API is consumed by GET method.
  • To consume this API you must replace {{wolkvox_server}} in the URL with the nomenclature of the operation server.
  • The wolkvox–token header must be used to make use of the authorization token.
  • Keep in mind that the same token cannot be consumed simultaneously, so you can program that the next API is consumed when the result of the previous one is successful.

 

REQUEST
NAME DESCRIPTION TYPE
api Type of report required String
date_ini Initial Date (YYYYmmddHHiiss) String
date_end End Date (YYYYmmddHHiiss) String

RESPONSE

RESPONSE
NAME DESCRIPTION TYPE
agent_id It is the numerical user assigned to each user of Wolkvox Agent. String
agent_name It is the name assigned to each user of Wolkvox Agent. String
agent_dni It is the identification document of each user of Wolkvox Agent. String
stats Object with the query statistics. String
date Indicate the date with year–month–day–hour format. String
points Agent‘s gamification points for the queried date range. String
hits Agent performance indicator indicating successful achievement or sale. String
calls Indicate the number of calls (inbound, outbound, and internal) String
aht_time Average Handling Time or Average Call Time measures the time it takes for an agent to attend to a customer. String
acw_time It is the time the agent has spent on developing the activities required after the call is finished. String
occupancy It indicates the consolidated time in which the agent was busy with calls or call documentation. String
login_time It indicates the time the agent stayed connected to Wolkvox Agent. String

Possible response codes
200, 400, 401, 403, 404, 405 
				
					<?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{fecha_ini}}&date_end={{fecha_end}}&api=agents_kpi',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {token}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "368 records were found",
    "data": [
        {
            "agent_id": "12999",
            "agent_name": "Menphy Halland",
            "agent_dni": "9274658220",
            "stats": [
                {
                    "date": "20230130",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230129",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230128",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230127",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230126",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230125",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230124",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230123",
                    "points": "428",
                    "hits": "0",
                    "calls": "2",
                    "aht_time": "00:06:01",
                    "acw_time": "00:00:13",
                    "occupancy": "35 %",
                    "login_time": "00:34:00"
                },
                {
                    "date": "20230122",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230121",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230120",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230119",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230118",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230117",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230116",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230115",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230114",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230113",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230112",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230111",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:02:00"
                },
                {
                    "date": "20230110",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230109",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230108",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230107",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230106",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230105",
                    "points": "766",
                    "hits": "0",
                    "calls": "2",
                    "aht_time": "00:00:41",
                    "acw_time": "00:00:08",
                    "occupancy": "2 %",
                    "login_time": "01:24:00"
                },
                {
                    "date": "20230103",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230102",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                },
                {
                    "date": "20230101",
                    "points": "0",
                    "hits": "0",
                    "calls": "0",
                    "aht_time": "00:00:00",
                    "acw_time": "00:00:00",
                    "occupancy": "0 %",
                    "login_time": "00:00:00"
                }
            ]
        },
    ]
}
Whatsapp
wolkvox
worldwide

UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
Facebook Twitter Linkedin Youtube
Careers
|
Information security policy
|
Privacy Policy
|
Information Transfer Policies

Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Facebook Twitter Linkedin Youtube
Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data
accept and close