URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?api=transfer&agent_id={{agent_id}}&customer_phone={{customer_phone}}

Description:

This API allows transferring the current call from the agent to a phone number or another agent.

Benefit:

By using this API, you gain flexibility in transfer, resource optimization, improved customer experience, and increased agent control.

How it works?

• The consumption of this API is done through the POST method.
• Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
• You must replace {{agent_id}} with the extension number of the agent assigned in the wolkvox system from whom you want to transfer the call.
• You must replace {{customer_phone}} with the phone number or extension of the agent to whom you want to transfer the call. In other words, you can transfer the call to another agent or to a phone number of your choice.
• Use ‘wolkvox-token: {{token}}’ in the HEADER and replace {{token}} with the authorization token generated in your wolkvox operation.
• Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.