WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

COLOMBIA Medellín +57 (4) 322 98 80 Bogotá +57 (1) 381 90 40 Cali +57 (2) 891 28 46 Barranquilla +57 (5) 316 10 34 ARGENTINA Buenos Aires +54 (11) 5217 5933 SPAIN Madrid +34 (910) 601 691 MEXICO Ciudad de México +52 (55) 8526 36 34 BRASIL Brasilia +55 (61) 9836 4127 São Paulo +55 (12) 9811 155 83 UNITED STATES New York +1 (914) 373 71 36 DOMINICAN REPUBLIC Santo Domingo +1 (829) 249 69 68 CHILE Santiago de Chile +56 (2) 240 533 89 GUATEMALA Ciudad de Guatemala +502 (2) 314 1344 PERU Lima +51 (1) 644 91 39

wolkvox cloud contact center

Applications

wolkvox cloud contact center

Develop a 360-degree People Centricity strategy with wolkvox

Our platform offers you dozens of technological solutions to design the best Customer Experience (CX) and provides your collaborators the necessary tools to make it a reality in any type of business.

wolkvox allows you to manage your operation from different approaches:

DIALING

Run your campaigns using our predictive, progressive or preview dialer, depending on your contactability goal. wolkvox Studio

WOLKVOX STUDIO

Build highly personalized virtual agents and shape your routing flows by integrating all your service channels.

ARTIFICIAL INTELLIGENCE

Parameterize functionalities and components that use AI to optimize and streamline your processes, as well as to help you better understand the needs of your customers.

VOICE OF THE CUSTOMER

Get to know the details of your customers' experience through features that use AI to get closer to specific opinions about your services.

QUALITY AND PRODUCTIVITY

Your collaborators are key to the success of your operation: with wolkvox you can use functionalities that measure and improve the quality of the processes they execute and drive them to be more productive.

ANALYTICS

Access real-time and historical reports and build dashboards that reflect Business Intelligence processes that provide you the information to make assertive decisions.

IP TELEPHONY

Manage your SIP trunks. Have personalized DIDs and PBX extensions just by having an internet connection.

INTEGRATIONS

If you use other platforms in order for your operation to work properly, you can quickly and easily integrate them with wolkvox.