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Voice of the Customer (VoC)

Smart Survey

Know the details of the Customer Experience and optimize your service model.

Build the smart surveys you need to understand your customers

With the Smart Surveys you can know the perception of your clients about the attention provided by your advisors. It is a functionality that allows you to configure a set of key questions according to the group of advisors you wish to evaluate with the possibility of parameterizing up to 10 quantitative and 1 qualitative questions according to your needs.

Provide the best experiences based on the opinions of your users

Smart Surveys is a fundamental tool when it comes to Voice of the Customer since it brings you closer to a real opinion about the experience that your company offers. In addition, with this functionality you can send an automatic notification to the experience area of your Contact Center to establish actions regarding the results.

Why use smart surveys?

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Please let us know of any questions you might have. An expert is standing by to help.

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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