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Speech Analytics

Offer a safe, memorable and quality experience to your customers using Speech Analytics.

Optimize your customer experience by analyzing your interactions

It is a functionality that allows conversations to be analyzed through speech recognition to extract valuable information from both the client and the agent involved in an interaction; for example, the feelings that stand out the most to determine how good or bad the service was.

How does it work?

By configuring this component with categories and keywords, you can identify how your advisors manage interactions, among other processes, which will help you improve your quality indicators.

Speech Analytics has the ability to transcribe speech to text and perform sentiment analysis on chat interactions based on predetermined phrases, words, or typing patterns.

Why use Speech Analytics?

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Please let us know of any questions you might have. An expert is standing by to help.

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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