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 Analytics

Speech Analytics

Provide your customers with a safe, memorable and quality experience using Speech Analytics.

Optimize your customers' experience by analyzing your interactions

Speech Analytics is an automatic monitoring tool that uses Artificial Intelligence to optimize quality, improve customer experience, comply with service policies and analyze the content of voice interactions by configuring categories and keywords.

How does it work?

Speech Analytics allows you to determine keywords you want to include in your corporate greeting, discourse or any specific process to ensure effectiveness and quality. You can configure up to 10 categories of keywords and classify them as client-side or agent-side. 

This feature also allows you to select the type of call to be analyzed: inbound, outbound or outbound predictive. 

Advantages of using Speech Analytics

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