Digital transformation and cloud migration are two issues that go hand in hand and with our wolkvox cloud contact center solution you can have both. The application allows you to design customer service channels focused on the customer experience and their needs, as well as manage them from a single place in an agile, secure, and efficient way.
Create the contact center that your company and your customers need: omnichannel, with valuable information, always available, flexible to adapt to change and easy to configure.
You don’t need to be an expert to program like one. You can mold our applications agilely, focusing on the business logic. Program voice bots, chat and interactions, configure your call center, execute campaigns, access quality analysis, among many other functionalities, with simple parameterizations.
wolkvox cloud contact center adapts 100% to your business and what you want to project in your customer services. You can create the virtual agents that best represent your company’s identity, configure skills to provide exclusive attention to your customers, perform integrations using more than 200 APIs, generate reports of the metrics you need, configure accurate and automatic typing, assign as many agent profiles as you need, keep them motivated with gamification tools and much more!
wolkvox BI and our dashboards and reports will be your best allies here. By extracting, transforming and analyzing the information you collect in your contact center, you can interpret the performance of your agents, improve metrics, provide a better customer experience and make assertive decisions with analytics to back them up and help you get closer to your goals.
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