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Customer Service

We understand that your customers play an important role in your operation, so we offer you multiple features that will help you provide them with the best experience.

Manage your customers' favorite channels from one place

With our solution you can parameterize your service channels with total autonomy, even for the most complex processes. Thus, you improve the experience of your customers by managing all your interactions from a single platform that adapts to the needs of your company.

Access real-time and historical reports and make better decisions

Identify strong and weak points based on key indicators reflected in the more than 70 reports that you can consult from the platform. These are stored there for up to 6 months (or more if you so require) and are available for you to consult and make the most assertive decisions for your operation.

Satisfaction surveys

Listen to the needs of your customers to improve your service model. The voice of the customer allows you to identify their needs to more effectively develop strategies that adapt to them. In addition, knowing their experience allows you to increase the positioning of your brand by generating greater trust in your users.

Sentiment analysis

Understand the emotions, attitudes and opinions of your customers and/or agents during the interaction through an automated sentiment analysis engine that does not require human intervention. Through our functionalities, you can identify the predominant emotions during an interaction, improve the performance of your advisors and optimize your service model.

Automated speech recognition for omnichannel routing

Reduce customer service time using ASR, a feature that allows you to interact with IVRs, virtual agents, among other computer systems by voice, avoiding pressing DTMF tones in menus with multiple options that are difficult to remember.

Get wolkvox

We are here to listen to you. If you have questions about our products, an expert is waiting to answer them.

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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