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wolkvox BI

Extract, transform and analyze the data of your operation with Business Intelligence.

Make the best decisions for your company based on data analysis

wolkvox BI is a Business Intelligence feature that helps you manage all the data you collect through wolkvox Manager metrics, which are classified into different categories: Service, Efficiency, Effectiveness and Satisfaction.

By extracting, transforming and analyzing the information from these metrics, going from the general to the particular, you will be able to interpret the performance of your agents, improve indicators and provide a better experience to your customers.

Quick and simple: This is how we analyze your data with BI

wolkvox BI focuses on carrying out the ETL process, extracting, transforming and loading the key information obtained in your contact channels to present it to you in a condensed, simple and, above all, usable way in predetermined information dashboards that are understandable to any member of your company’s team.

Meet our default Business Intelligence dashboards

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Please let us know of any questions you might have. An expert is standing by to help.

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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