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Artificial Intelligence

Mr. Wizard

Boost the memorable experiences your team of advisors delivers with Mr.Wizard and transform the way they interact with customers.
Mr. wizard_interna1

Assist the agent during real-time voice and chat interactions

Mr. Wizard uses Artificial Intelligence to automatically transcribe calls, analyze feelings, make suggestions for answers according to customer needs, and allows you to consult previously configured information through chat. All while the agent is managing a call or a conversation via chat. 

In addition, the wizard corrects spelling and writing errors and has an engine to summarize text.

You can train Mr. wizard yourself with all the information of your operation and so the team of advisors will always have it available.

Learn about the advantages of activating Mr. Wizard

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Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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