Assist the agent during real-time voice and chat interactions
Mr. Wizard uses Artificial Intelligence to automatically transcribe calls, analyze feelings, make suggestions for answers according to customer needs, and allows you to consult previously configured information through chat. All while the agent is managing a call or a conversation via chat.
In addition, the wizard corrects spelling and writing errors and has an engine to summarize text.
You can train Mr. wizard yourself with all the information of your operation and so the team of advisors will always have it available.