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Provide a unique, personalized and agile omnichannel experience to your patients through any contact channel: web chat, call, SMS, email, social networks, WhatsApp and other instant messaging platforms.

Be trusted by your clients in their most complex moments

When it comes to health, every minute counts. Design more human experiences for your users and make the processes of requesting appointments, general information queries, payments and insurance coverage agile and simple for them. You can integrate different channels to process their requests and provide them with the timely information they need for their errands.

Virtual agents that represent the voice of your company

Automated processes do not lose the human touch with the high level of personalization that you can attribute to your virtual voice or chat agents. You can choose their gender, accent and language to reflect your company’s values while providing a satisfying experience for your customers and perfecting your service model.

Check detailed reports on each interaction

In the health sector, it is vitally important to have a record of what happens in the management of each of the interactions. With our more than 70 reports you can make inquiries, identify strengths and weaknesses, and review the figures to verify or adjust the fulfillment of your goals and indicators.

Get wolkvox

Please let us know of any questions you might have. An expert is standing by to help.

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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