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AI & Automatization

Chatbots and Voicebots

Simply, quickly, and dynamically automate your operation and your customer experience using bots and artificial intelligence.

Use bots to automate your service processes

Automate customer service using virtual voice agents (Voice Bots) or instant messaging (Chat Bots) created in a simple, easy-to-use and dynamic automation system. This provides conversational management of customer requirements using predefined responses and agent handoffs by using Artificial Intelligence.

How does it work?

wolkvox Manager allows you to configure Chatbots under its Diagram Studio tab, providing the option to integrate them into different chat platforms. With Artificial Intelligence, you can make the language used between the chatbot and your customers more and more fluid.

Bots

These are programs that simulate a conversation with a person by providing automated responses to user requests. Usually, conversations are held via text, although voice-based service models can also be implemented. 

Artificial Intelligence

Artificial Intelligence (AI) is the combination of proposed algorithms that allows implementing automatic or virtual processes with the same capacities as a human being. There are systems that automate decision-making, problem-solving, and learning activities.

Advantages of using Bots and Artificial Intelligence

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