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wolkvox Studio

Interaction bots

Unify and automate your interactions in asynchronous channels to provide a complete experience to your customers.

Also, automate those channels that do not require immediate responses

Unify your asynchronous channels (Facebook Page, email, Instagram, Twitter, universal channel) creating an interaction bot to manage your customer requests in channels that do not require immediate contact.

With an interaction bot you can also send SMS, contact your users on WhatsApp, perform sentiment analysis on each interaction as well as identify texts, faces, objects and other characteristics from an image. In addition, you can make integrations to capture and send information from your services and connect with Dialogflow to execute specific NLP actions.

Generate asynchronous interactions from any channel

It is worth mentioning that in wolkvox we have the Universal Channel API, which allows you to generate interactions from asynchronous channels whenever needed.

Under the continuous delivery approach, you can use your interactive bots to notify your customers about the performance of your operation in real time. Likewise, you can modify the flows up to 30 times and have a backup of the changes.

Why use interaction bots?

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Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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