
Challenge your agents to provide the best customer experiences
Gamification refers to a series of tools with which you can inspire, engage, and motivate your agents to increasingly improve their key performance indicators.
Gamification refers to a series of tools with which you can inspire, engage, and motivate your agents to increasingly improve their key performance indicators.
The Gamification system rates agent performance by managed calls, hits, AHT, ACW and occupancy. You can access this performance analysis by day and by month.
In wolkvox Manager, agents can customize an avatar, assigning it a gender, face, eyes, hair and clothing. They can see their ranking compared to other agents’ performance on predefined leaderboards and become motivated to improve, depending on their results.
Medellín +57 (604) 322 98 80
Bogotá +57 (601) 381 90 40
Cali +57 (602) 891 28 46
Barranquilla +57 (605) 316 10 34
Goiânia +55 (62) 99328 6605
Santiago de Chile +56 (2) 240 533 89
Atlanta +1 (678) 496 7474
Ciudad de Guatemala +502 (2) 314 1344
Ciudad de México +52 (55) 8526 36 34
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COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
New York +1 (914) 373 71 36
DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
Copyright © 2022 MICROSYSLABS S.A.S.
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