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Collaboration Tools

Gamification

Provide the best customer service and experience by motivating your agents.

Challenge your agents to provide the best customer experiences

Gamification refers to a series of tools with which you can inspire, engage, and motivate your agents to increasingly improve their key performance indicators.

How does it work?

The Gamification system rates agent performance by managed calls, hits, AHT, ACW and occupancy. You can access this performance analysis by day and by month. 

In wolkvox Manager, agents can customize an avatar, assigning it a gender, face, eyes, hair and clothing. They can see their ranking compared to other agents’ performance on predefined leaderboards and become motivated to improve, depending on their results.

Advantages of using Gamification

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