Why wolkvox?

"We are very impressed by the simple and agile solution implementation process, the ease of scaling up and down according to business needs, the potential for integration with our information systems and its intuitive use for end user profiles and administrators.

With wolkvox we are solving the main problem faced by all Contact Centers, using omnichannel to improve the end customer and user (Agent) experience. This is excellent for companies seeking profitability for the implementation of communication strategies with their customers."

"The software has a multitude of connectors, allowing it to be a true omnichannel solution for customer service.

In general our experience has been very positive, the platform is intuitive, the solution can be fully implemented in less than 1 week and you pay exclusively for the services you consume. There are no hidden costs."

“It is very easy to define dialing strategies for different channels, and you can contact customers by telephone, SMS, WhatsApp, or email depending on the campaign definition. The "Autopilot" functionality is excellent, because it allows you to define an action immediately in the event of a busy signal, no answer or voicemail, as well as the number of retries. Another good thing about the software is that it is constantly updated with new versions released almost monthly, which include improved features, reports, and bug fixes. wolkvox allows actions besides traditional telephone channels to serve email, WhatsApp and social networks like Facebook Messenger and Twitter, managing them similarly to phone calls and generating reports on those interactions and chats."

"I highlight the innovation capacity and speed of the wolkvox team for adapting to new customer and market requirements. It is the best cost-benefit option on the market and framed within a concept of flexibility and consumption-based charges. A complete experience, with ongoing innovation, easy to use and easy to buy".

"It is an economical and easy-to-use platform that integrates easily with the different needs of the call center, the BPO and our customers. They are fast and at the forefront of innovation and cutting-edge technology, making it easy to implement and achieve business goals. The platform helps us diversify our solutions portfolio, providing a timely response to our partners and being able to count on the integrations and functionalities to achieve commercial results, both for the company and for our partners".