Our help desk has solid knowledge and constant training to deliver service solutions tailored to the needs of your company. We are available to help you.
Cases must be registered and weighted to determine the level of priority that will be assigned by the Help Desk. This level of priority will be informed to the client while creating the case, so that the given level can be assessed based on the matrix.
INCIDENT TYPE | Máx. Time of solution (Hours) | Time of escalation |
---|---|---|
Client | Client Scaling | Client Scaling |
Urgent | 2 | 1 |
High | 4 | 2 |
Medium | 24 | 12 |
Low | 48 | 24 |
Scaling Level 3 (Eng. Software infrastructure, provider) | 120 | 60 |
1 hour + without answer
of an URGENT topic
scalate to
1 hour + without answer
of an URGENT topic
scalate to
1 hour without answer
of an URGENT topic
scalate to
Con el fin de mejorar la calidad de la llamada del Agentbox compartimos con nuestros clientes un instructivo que contiene un paso a paso para habilitar Qos en Windows 10 Pro, además de un archivo ejecutable que realiza el proceso de manera autimática. Dicho proceso busca mejorar, que entre todos los datos que salen en internet, se le de prioridad a los de voz y evitar asi problemas de entre corte.
Medellín +57 (604) 322 98 80
Bogotá +57 (601) 381 90 40
Cali +57 (602) 891 28 46
Barranquilla +57 (605) 316 10 34
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Nueva York +1 (914) 373 7136
Ciudad de Guatemala +502 (2) 314 1344
Ciudad de México +52 (55) 8526 36 34
Copyright © 2022 MICROSYSLABS S.A.S. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia
COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
New York +1 (914) 373 71 36
DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia