fbpx

Support
portal 24/7

Our help desk has solid knowledge and constant training to deliver service solutions tailored to the needs of your company. We are available to help you.

Talk to a specialist

Attention channels

Phone Lines

24/7

USA

Atlanta: +1 (678) 496 7474

COLOMBIA

Medellín: +57 (604) 322 9880

Bogotá: +57 (601) 381 9040

CHILE

Santiago de Chile: +56 (2) 240 533 89

MÉXICO

City DF: +52 (55) 8526 36 34

PERÚ

Lima: +51 (1) 6449139

BRASIL

Sao Paulo : +55 (11) 31817 921

Email

You can contact us
via email

Link to
Support Portal

Find the address
from our portal

Contact Us
by WhatsApp

sonrisa

Reported incidents will be assigned a priority level as follows:

Cases must be registered and weighted to determine the level of priority that will be assigned by the Help Desk. This level of priority will be informed to the client while creating the case, so that the given level can be assessed based on the matrix.

INCIDENT TYPE
Máx. Time
of solution (Hours)
Time of
escalation
Client
Client Scaling
Client Scaling
Urgent
2
1
High
4
2
Medium
24
12
Low
48
24
Scaling Level 3
(Eng. Software infrastructure, provider)
120
60

Talk to a specialist

Atenttion Levels and case escalation

1 hour + without answer
of an URGENT topic
scalate to

1 hour + without answer
of an URGENT topic
scalate to

1 hour without answer
of an URGENT topic
scalate to

IT Operations Director
+57 350 483 4016

IT Services Manager
+57 311 643 9172

Technical Support Leader
+57 304 145 0046 | +57 311 634 9300
+57 313 619 5054

Help Desk

1 hora sin respuesta
de un tema
URGENTE escalar a
Director de Tecnología
+57 311 643 91 72
Gerente de Servicios TIC
+57 304 145 0046
Líderes de soporte
+57 304 145 0046 | +57 311 634 9300
+57 313 619 5054
Mesa de ayuda
sonrisa

Instructivo para darle prioridad al Agentbox en la red de internet

Con el fin de mejorar la calidad de la llamada del Agentbox compartimos con nuestros clientes un instructivo que contiene un paso a paso para habilitar Qos en Windows 10 Pro, además de un archivo ejecutable que realiza el proceso de manera autimática. Dicho proceso busca mejorar, que entre todos los datos que salen en internet, se le de prioridad a los de voz y evitar asi problemas de entre corte.

We use cookies, if you continue browsing we will assume that you agree. You can read more about the use of cookies in our privacy policies and treatment of personal data