Our help desk has solid knowledge and constant training to deliver service solutions tailored to the needs of your company. We are available to help you.
Cases must be registered and weighted to determine the level of priority that will be assigned by the Help Desk. This level of priority will be informed to the client while creating the case, so that the given level can be assessed based on the matrix.
INCIDENT TYPE | Máx. Time of solution (Hours) | Time of escalation |
|---|---|---|
Client | Client Scaling | Client Scaling |
Urgent | 2 | 1 |
High | 4 | 2 |
Medium | 24 | 12 |
Low | 48 | 24 |
Scaling Level 3 (Eng. Software infrastructure, provider) | 120 | 60 |
1 hour + without answer
of an URGENT topic
scalate to
1 hour + without answer
of an URGENT topic
scalate to
1 hour without answer
of an URGENT topic
scalate to
IT Operations Director
+57 350 483 4016
IT Services Manager
+57 311 643 9172
Technical Support Leader
+57 304 145 0046 | +57 311 634 9300
+57 313 619 5054
Help Desk
Con el fin de mejorar la calidad de la llamada del Agentbox compartimos con nuestros clientes un instructivo que contiene un paso a paso para habilitar Qos en Windows 10 Pro, además de un archivo ejecutable que realiza el proceso de manera autimática. Dicho proceso busca mejorar, que entre todos los datos que salen en internet, se le de prioridad a los de voz y evitar asi problemas de entre corte.
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Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia