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Contact Center Type

Collections

Productively convert debt portfolios into revenue, without impacting the customer experience or incurring in operational overruns.

Predictive dialing

Increase customer contactability with the best predictive dialing algorithm enabling up to 10 simultaneous calls per connected agent, increasing their occupancy and productivity.

Intelligent dialing

Uses dialing algorithms to parametrize call attempts and ring times and uses Big Data technologies and database filters to understand the debtor’s best contact time and number. All of this can be configured simply and quickly.

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