Manage a larger number of customers through voice, chat, email, and other customer service channels using bots, conducting up to 7,000 omnichannel interactions per hour. Our bots leverage Artificial Intelligence to make your processes more agile and efficient, while providing your customers with an incredible experience when they acquire your products and services.
You can easily configure phone interactions with multiple attempts and design intelligent channel integration strategies with SMS and email notifications, as well as routing to virtual agents, shaping the flows according to your needs and aligning with the goal of managing customer requests from their preferred service channels.
This functionality allows you to verify sales agreements in real-time through voice analysis in digital contracts, checking the agent’s compliance with the script and the consistency of your customers’ responses during the process. It also assists you with quality assurance by providing data on protocol adherence, call response times, and more.
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