ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=agent_display&display={{display}}&button={{button}}
Description:
This API allows hiding or showing three key elements: the call button, the categorization panel, and the hang-up button.
Benefit:
By using this API, you gain flexibility in the agent interface, experience optimization, operational efficiency, and control of access to functionalities.
How does it work?
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| token | Token code generated in the Wolkvox Manager application. | INT |
| wolkvox_server | Server nomenclature where your operation is located. This code is provided by support personnel. | INT |
| agent_id | Extension number of the agent assigned in the Wolkvox system. | INT |
| display | Indicate ‘show’ if you want the button to be displayed or ‘hide’ if you want to hide the button. | STRING |
| button | Reference the hang-up button as “hungup”, the categorization panel as “disposition”, or the call button as “dial”. | STRING |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Indicate the response status code. | String |
| error | Provide detailed information about any error that may occur during the execution of the API. The value ‘null’ indicates that no errors occurred and the API execution was successful. | String |
| msg | It is an informative message that describes the response. | String |
| data | It contains the data or dataset obtained when consuming the API. In other words, it stores the specific information related to the operation performed via the API. | JSON Object |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=agent_display&display={{display}}&button={{button}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "default",
"data": "Agentbox has been show"
}
{
"code": "200",
"error": null,
"msg": "default",
"data": "Agentbox has been hide"
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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