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URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=recall&customer_phone={{customer_phone}}&date={{YYYYmmddHHiiss}}&type_recall={{type_recall}}
Description:
This API allows scheduling callbacks in predictive campaigns.
Benefit:
By using this API, you gain ease in managing and tracking communications with clients, time optimization, improved customer experience, process automation, and greater control.
How it works?
Replace {{YYYYmmddHHiiss}} with the date and time when the callback should be executed. It should be in the format YYYYmmddHHiiss, for example: 20231122101520</p>
<p>Where “YYYY” is the year, “mm” is the month, “dd” is the day, “HH” is the hour in military format, “ii” is the minutes, and “ss” is the seconds.
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| token | Token code generated in the wolkvox Manager application. | INT |
| wolkvox_server | Server nomenclature where your operation is located. This code is provided by support personnel. | INT |
| agent_id | Agent extension number assigned in the Wolkvox system. | INT |
| customer_phone | Customer phone number. | INT |
| date |
Date on which the callback should be executed. It must be in the format YYYYmmddHHiiss, for example: 20231122101520. Where “YYYY” is the year, “mm” is the month, “dd” is the day, “HH” is the hour in military format, “ii” is the minutes, and “ss” is the seconds. |
String |
| type_recall | Type of callback you want to set. It can accept the value ‘auto’ for automatic callback or ‘manual’ for the agent to make the callback manually. | INT |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Indicates the status code of the response. | INT |
| error | Provides detailed information about any errors that may occur during the execution of the API. The value ‘null’ indicates that no errors occurred, and the API execution was successful. | String |
| msg | Is an informative message that describes the response. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=recall&customer_phone={{customer_phone}}&date={{YYYYmmddHHiiss}}&type_recall={{type_recall}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "Recall has been successful"
}
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