ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hold
Description:
This API allows putting the agent’s call on hold.
Benefit:
Using this API provides efficient call management, greater control over calls, time optimization, and an enhanced customer experience.
How it works?
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| token | Token code generated in the Wolkvox Manager application. | INT |
| wolkvox_server | Server nomenclature where your operation is located. This code is provided by support personnel. | INT |
| agent_id | Agent extension number assigned in the Wolkvox system. | INT |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Indicates the response status code. | String |
| error | Provides detailed information about any errors that may occur during the API execution. The value ‘null’ indicates that no errors occurred, and the API execution was successful. | String |
| msg | Is an informative message that describes the response. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hold',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "Hold agentbox has been excecuted"
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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