URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=mute
Description:
This API allows muting the agent’s microphone.
Benefit:
By using this API, you gain remote control of agent microphones, operational automation, resource optimization, and improved user experience.
How it works?
NAME | DESCRIPTION | TYPE |
---|---|---|
token | Token code generated in the Wolkvox Manager application. | INT |
wolkvox_server | Server nomenclature where your operation is located. This code is provided by support personnel. | INT |
agent_id | Agent extension number assigned in the wolkvox system. | INT |
NAME | DESCRIPTION | TYPE |
---|---|---|
code | Indicates the response status code. | String |
error | Provides detailed information about any errors that may occur during the API execution. The value “null” indicates that no errors occurred, and the API execution was successful. | String |
msg | It is an informative message that describes the response. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=mute',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox_server: {{wolkvox_server}}',
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
curl --location --globoff --request POST 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=mute' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'
{
"code": "200",
"error": null,
"msg": "Microphone agentbox has been excecuted"
}
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