ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?api=aux_call&agent_id={{agent_id}}&customer_phone={{customer_phone}}
Description:
This API allows making auxiliary calls. The auxiliary call is a feature that is activated only for calls coming from predictive campaigns, allowing the agent to manually make different calls to the customer when the call received from the predictive campaign is disconnected.
Benefit:
Using this API provides continuity of interaction, manual flexibility, improved customer experience, and greater control over calls.
How it works?
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| token | Token code generated in the wolkvox Manager application. | INT |
| wolkvox_server | Server nomenclature where your operation is located. This code is provided by support personnel. | INT |
| agent_id | Agent extension number assigned in the wolkvox system. | INT |
| customer_phone | Customer’s phone number. | INT |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Indicates the response status code. | String |
| error | Provides detailed information about any errors that may occur during the API execution. The value ‘null’ indicates that no errors occurred, and the API execution was successful. | String |
| msg | It is an informative message that describes the response. | String |
| data | Contains the data or set of data obtained when consuming the API. In other words, it stores specific information related to the operation performed through the API. | JSON Object |
| conn_id | Call identification code. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?api=aux_call&agent_id={{agent_id}}&customer_phone={{customer_phone}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "Type has been successful",
"data": {
"conn_id": ""
}
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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