URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hang_type_ready&cod_act={{cod_act_1}}&cod_act_2={{cod_act_2}}&comments={{comments}}

Description:

This API allows hanging up and categorizing the call, as well as setting the agent’s status to “Ready”, thus unifying these actions and reaping significant benefits.

Benefit:

By using this API, you achieve optimization in call categorization, efficiency in encoding, and automation of the agent’s status.

How does it work?

• The consumption of this API is done through the POST method.
• For the API consumption to be successful, the call must be active.
• Replace {{wolkvox_server}} in the URL with the nomenclature of its operation in the server.
• You must replace {{agent_id}} with the extension number of the agent assigned in the wolkvox system.
• You must replace {{cod_act_1}} with the categorization code you want to use. This code must be created in the activity code group 1.
• You must replace {{cod_act_2}} with the categorization code you want to use. This code must be created in the activity code group 2. If you do not want to use a categorization code from the second activity code group, you can use the URL: https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hang_type_ready&cod_act={{cod_act_1}}&comments={{comments}}
• You must replace {{comments}} with the additional comment for the call categorization.
• You must use “wolkvox-token: {{token}}” in the HEADER and replace {{token}} with the authorization token generated in your wolkvox operation.
• Please note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.