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Agent APIs

Hang up

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hang

Description:

This API allows hanging up the agent’s call from your internal application without complex developments.

Benefit:

By using this API, you achieve simplicity, time savings, and increased efficiency.

How it works?

  • The consumption of this API is done through the POST method.
  • Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
  • You should replace {{agent_id}} with the extension number assigned to the agent in the wolkvox system.
  • Use “wolkvox-token: {{token}}” in the HEADER, replacing {{token}} with the authorization token generated in your wolkvox operation.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API consumption when the result of the previous one is successful.
  • Note: This API is compatible with both wolkvox Desktop Agent and web version.
     
     

REQUEST
NAME DESCRIPTION TYPE
token Token code generated in the wolkvox Manager application. INT
wolkvox_server Server nomenclature where your operation is located. This code is provided by support personnel. INT
agent_id Agent extension number assigned in the Wolkvox system. INT
RESPONSE
NAME DESCRIPTION TYPE
code Indicates the response status code. String
error Provides detailed information about any errors that may occur during the API execution. The value “null” indicates that no errors occurred, and the API execution was successful. String
msg It is an informative message that describes the response. String
Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=hang',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'POST',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
			

RESPONSE

				
					{
    "code": "200",
    "error": null,
    "msg": "Hang has been successful"
}
				
			
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