URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=type&cod_act={{cod_act}}&cod_act_2={{cod_act_2}}&comments={{comments}}

Description:

This API allows the agent to categorize or disposition the call from within their internal application without complex developments.

Benefit:

By using this API, you gain a quick and straightforward way to categorize, integrate without complex developments, and automate the call disposition.

How it works?

• This API is consumed using the POST method.
• Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
• Use “wolkvox-token: {{token}}” in the HEADER, replacing {{token}} with the authorization token generated in your wolkvox operation.
• Replace {{cod_act}} with the disposition code to use from the group of activity codes #1 created in your operation. Disposition codes are created from the wolkvox Manager application in the left sidebar by selecting the “Activity codes” tab and choosing “cod_act1” or “cod_act2”. Activity codes can also be created using the API.
• Replace {{cod_act_2}} with the disposition code to use from the group of activity codes #2 created in your operation. It is essential to fill in both disposition code fields without leaving the field for disposition code #2 empty. Disposition codes are created from the wolkvox Manager application in the left sidebar by selecting the “Activity codes” tab and choosing “cod_act1” or “cod_act2”. Activity codes can also be created using the API.
• Replace {{comments}} with the agent’s comment to be assigned to the call disposition.
• Please note that the same token cannot be consumed simultaneously, so you can schedule the consumption of the next API when the result of the previous one is successful.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.