ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=dial&customer_phone={{customer_phone}}&customer_id={{customer_id}}&customer_name={{customer_name}}
Description:
This API allows dialing from your internal application without complex developments.
Benefit:
By using this API, you gain dialing convenience, integration with the internal application, automated dialing, efficiency in the calling process, and enhanced agent experience.
How it works?
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| token | Code of the token generated in the wolkvox Manager application. | INT |
| wolkvox_server | Server nomenclature where your operation is located. This code is provided by support staff. | INT |
| agent_id | Agent extension number assigned in the wolkvox system. | INT |
| customer_phone | Customer phone number to dial. | INT |
| customer_id | Customer identification number. This field is optional. | INT |
| customer_name | Customer name. This field is optional. | String |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Indicates the response status code. | String |
| error | Provides detailed information about any errors that may have occurred during the API execution. The value “null” indicates that no errors occurred, and the API execution was successful. | String |
| msg | It is an informative message that describes the response. | String |
| data | Contains the data or set of data obtained when consuming the API. In other words, it stores specific information related to the operation carried out through the API. | JSON Object |
| conn_id | Call identification code. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=dial&customer_phone={{customer_phone}}&customer_id={{customer_id}}&customer_name={{customer_name}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "Dial has been successful",
"data": {
"conn_id": ""
}
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
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Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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