ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=dial&customer_phone={{customer_phone}}&customer_id={{customer_id}}&customer_name={{customer_name}}
Description:
This API allows dialing from your internal application without complex developments.
Benefit:
By using this API, you gain dialing convenience, integration with the internal application, automated dialing, efficiency in the calling process, and enhanced agent experience.
How it works?
NAME | DESCRIPTION | TYPE |
---|---|---|
token | Code of the token generated in the wolkvox Manager application. | INT |
wolkvox_server | Server nomenclature where your operation is located. This code is provided by support staff. | INT |
agent_id | Agent extension number assigned in the wolkvox system. | INT |
customer_phone | Customer phone number to dial. | INT |
customer_id | Customer identification number. This field is optional. | INT |
customer_name | Customer name. This field is optional. | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
code | Indicates the response status code. | String |
error | Provides detailed information about any errors that may have occurred during the API execution. The value “null” indicates that no errors occurred, and the API execution was successful. | String |
msg | It is an informative message that describes the response. | String |
data | Contains the data or set of data obtained when consuming the API. In other words, it stores specific information related to the operation carried out through the API. | JSON Object |
conn_id | Call identification code. | String |
{
"code": "200",
"error": null,
"msg": "Dial has been successful",
"data": {
"conn_id": ""
}
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
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Ciudad de México +52 (55) 8526 36 34
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COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34
ARGENTINA
Buenos Aires +54 (11) 5217 5933
SPAIN
Madrid +34 (910) 601 691
MEXICO
Ciudad de México +52 (55) 8526 36 34
BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83
UNITED STATES
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DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68
CHILE
Santiago de Chile +56 (2) 240 533 89
GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344
PERU
Lima +51 (1) 644 91 39
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