ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?status={{status}}&api=change_status&agent_id={{agent_id}}
Description:
This API allows changing the agent’s state to the “Ready” state or an auxiliary state created in the wolkvox system of your operation.
Benefit:
By using this API, you achieve dynamic changes in the agent’s state, automation of state changes, integration with workflows, and operational efficiency.
How it works?
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| token | Token code generated in the wolkvox Manager application. | INT |
| wolkvox_server | Server nomenclature where your operation is located. This code is provided by support personnel. | INT |
| status | It is the code of the state you want to assign to the agent. You can obtain the codes for auxiliary states in the “ID” column of the “Agent States” tab in the configuration of the wolkvox Manager application for your operation. For default states, you can send “ready” or “logout.” | String |
| agent_id | Agent’s extension number assigned in the wolkvox system. | INT |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| code | Indicates the response status code. | String |
| error | Provides detailed information about any errors that may occur during the API execution. The value “null” indicates that no errors occurred, and the API execution was successful. | String |
| msg | Is an informative message that describes the response. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?status={{status}}&api=change_status&agent_id={{agent_id}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'POST',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "Agent status has been modified to Active breaks"
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
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