URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=cdr_10

Description:

This report allows you to view the details of each assistance session conducted using the cobrowsing tool by the agents in the operation.

Benefit:

Obtain detailed information about each agent who has provided assistance via the “cobrowsing” tool.

How it works:

• The consumption of this API is done via the GET method.
• To use this API, you must replace {{wolkvox_server}} in the URL with the server nomenclature of the operation.
• The wolkvox-token header must be used to utilize the authorization token.
• Please note that the same token cannot be consumed simultaneously, so you can program the next API to be consumed when the previous one is successful.
• In terms of timing, you can consume the information every 5 minutes to monitor your operation.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds.
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

Response