ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows to know in depth the management of the chat channels attended by human agents, detailing the details of the chat (chat ID, date, duration, coding, skill and channel), of the customer (ID, name, email, phone, characters sent), the agent (ID, name, characters sent) and efficiency meters (ASA and Last Participant).
Benefit:
Provides a complete view of the non–automated chat interaction between customer and advisor.
How it works:
REQUEST
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| agent_dni | Agent’s ID | String |
RESPONSE
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the chat identification number. | String |
| channel | Refers to the channel used in the interaction. | String |
| date | Indicates the date with year–month–day–hour format. | String |
| customer_name | Customer name. | String |
| customer_email | It is the customer‘s email. | String |
| customer_phone | It is the customer‘s phone. | String |
| customer_chars | Indicates the numerical amount of characters typed by the customer. | String |
| agent_id | Refers to the numerical identification of each of the Wolkvox Agents. | String |
| agent_name | Agent name. | String |
| agent_chars | Indicates the numerical amount of characters typed by the agent | String |
| time_on_agent | Indicates the time the agent used in the attention. | String |
| chat_duration | Indicates interaction duration in seconds. | String |
| cod_act | It is the ID of the typification or coding used by the agent. | String |
| description_cod_act | Indicates the description of the typification code. | String |
| comments | Comment type text of the interaction. | String |
| customer_id | Corresponds to the identification number of the customer. | String |
| skill_id | It is the numerical identification of the skill group. | String |
| ASA | The time that passes from when the chat is initiated by the customer and answered by the advisor. | String |
| last_participant_who_spoke | Indicates the last participant who interacted. | String |
| extra_field | Additional field to save information. | String |
| comment | Comment type text of the interaction. | String |
| user_id | User identification. | String |
| feeling | Recognized feeling. | String |
| agent_anwers | Number of times the agent writes to the customer. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
URL:
Description:
This report allows to know in depth the management of the chat channels attended by human agents, detailing the details of the chat (chat ID, date, duration, coding, skill and channel), of the customer (ID, name, email, phone, characters sent), the agent (ID, name, characters sent) and efficiency meters (ASA and Last Participant).
Benefit:
Provides a complete view of the non–automated chat interaction between customer and advisor.
How it works:
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| agent_dni | Agent’s ID | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the chat identification number. | String |
| channel | Refers to the channel used in the interaction. | String |
| date | Indicates the date with year–month–day–hour format. | String |
| customer_name | Customer name. | String |
| customer_email | It is the customer‘s email. | String |
| customer_phone | It is the customer‘s phone. | String |
| customer_chars | Indicates the numerical amount of characters typed by the customer. | String |
| agent_id | Refers to the numerical identification of each of the Wolkvox Agents. | String |
| agent_name | Agent name. | String |
| agent_chars | Indicates the numerical amount of characters typed by the agent | String |
| time_on_agent | Indicates the time the agent used in the attention. | String |
| chat_duration | Indicates interaction duration in seconds. | String |
| cod_act | It is the ID of the typification or coding used by the agent. | String |
| description_cod_act | Indicates the description of the typification code. | String |
| comments | Comment type text of the interaction. | String |
| customer_id | Corresponds to the identification number of the customer. | String |
| skill_id | It is the numerical identification of the skill group. | String |
| ASA | The time that passes from when the chat is initiated by the customer and answered by the advisor. | String |
| last_participant_who_spoke | Indicates the last participant who interacted. | String |
| extra_field | Additional field to save information. | String |
| comment | Comment type text of the interaction. | String |
| user_id | User identification. | String |
| feeling | Recognized feeling. | String |
| agent_anwers | Number of times the agent writes to the customer. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
URL:
Description:
This report allows to know in depth the management of the chat channels attended by human agents, detailing the details of the chat (chat ID, date, duration, coding, skill and channel), of the customer (ID, name, email, phone, characters sent), the agent (ID, name, characters sent) and efficiency meters (ASA and Last Participant).
Benefit:
Provides a complete view of the non–automated chat interaction between customer and advisor.
How it works:
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| agent_dni | Agent’s ID | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| conn_id | Corresponds to the chat identification number. | String |
| channel | Refers to the channel used in the interaction. | String |
| date | Indicates the date with year–month–day–hour format. | String |
| customer_name | Customer name. | String |
| customer_email | It is the customer‘s email. | String |
| customer_phone | It is the customer‘s phone. | String |
| customer_chars | Indicates the numerical amount of characters typed by the customer. | String |
| agent_id | Refers to the numerical identification of each of the Wolkvox Agents. | String |
| agent_name | Agent name. | String |
| agent_chars | Indicates the numerical amount of characters typed by the agent | String |
| time_on_agent | Indicates the time the agent used in the attention. | String |
| chat_duration | Indicates interaction duration in seconds. | String |
| cod_act | It is the ID of the typification or coding used by the agent. | String |
| description_cod_act | Indicates the description of the typification code. | String |
| comments | Comment type text of the interaction. | String |
| customer_id | Corresponds to the identification number of the customer. | String |
| skill_id | It is the numerical identification of the skill group. | String |
| ASA | The time that passes from when the chat is initiated by the customer and answered by the advisor. | String |
| last_participant_who_spoke | Indicates the last participant who interacted. | String |
| extra_field | Additional field to save information. | String |
| comment | Comment type text of the interaction. | String |
| user_id | User identification. | String |
| feeling | Recognized feeling. | String |
| agent_anwers | Number of times the agent writes to the customer. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=chat_1&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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