ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows to identify by agent the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It is useful to identify the most used codes by a specific agent to track their performance and better understand the operation by knowing the most frequent reasons for interaction with the customer.
How it works:
REQUEST
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| cod_act | Code | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| count | This field indicates quantities or counts | String |
| agent_name | Name of the agent | String |
| agent_dni | Identification number of the agent | String |
| cod_act | It is the ID of the typification or coding used by the agent | String |
| description_cod_act | Indicates the description of the typification code | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_1&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox_token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
URL:
Description:
This report allows to identify by agent the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It is useful to identify the most used codes by a specific agent to track their performance and better understand the operation by knowing the most frequent reasons for interaction with the customer.
How it works:
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| cod_act | Code | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| count | This field indicates quantities or counts | String |
| agent_name | Name of the agent | String |
| agent_dni | Identification number of the agent | String |
| cod_act | It is the ID of the typification or coding used by the agent | String |
| description_cod_act | Indicates the description of the typification code | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_1&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox_token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
URL:
Description:
This report allows to identify by agent the number of calls that have been tagged with the same code and the description of the code.
Benefit:
It is useful to identify the most used codes by a specific agent to track their performance and better understand the operation by knowing the most frequent reasons for interaction with the customer.
How it works:
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| cod_act | Code | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| count | This field indicates quantities or counts | String |
| agent_name | Name of the agent | String |
| agent_dni | Identification number of the agent | String |
| cod_act | It is the ID of the typification or coding used by the agent | String |
| description_cod_act | Indicates the description of the typification code | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=act_1&cod_act={{cod_act}}&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox-token: {{wolkvox_token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": 200,
"error": null,
"msg": "1 records were found",
"data": [
{
"conn_id": "",
"channel": "",
"date": "",
"customer_name": "",
"customer_email": "",
"customer_phone": "",
"customer_chars": "",
"agent_id": "",
"agent_name": "",
"agent_chars": "",
"time_on_agent": "",
"chat_duration": "",
"cod_act": "",
"description_cod_act": "",
"comments": "test",
"customer_id": "",
"skill_id": "",
"ASA": "",
"last_participant_who_spoke": "",
"extra_field": "",
"comment": "",
"user_id": "",
"feeling": "",
"agent_anwers ": ""
}
]
}
Sao Paulo +55 (11) 521 75 933
Santiago de Chile +56 (2) 240 533 89
Medellín +57 (604) 322 98 80
Ciudad de Guatemala +502 (2) 3141344
Ciudad de México +52 (55) 8526 36 34
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