ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates, by call quantity and time, each menu option used in each routing point of your operation.
Benefit:
This report provides valuable information to enhance the effectiveness and user satisfaction in IVR interactions, which in turn can have a positive impact on operational efficiency and strategic decision-making in a contact center.
How it works?
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
date_ini | Start date (YYYYmmddHHiiss) | String |
date_end | End date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
rp_id | This is the unique identifier or ID of the IVR Routing Point. Each routing point in the IVR has a specific ID that distinguishes it. | String |
calls | It indicates the number of calls that have passed through that menu option in the routing point. | String |
time | It indicates the total amount of time consumed in that menu option of the routing point. | String |
cod_opc_menu | It displays the option the customer pressed in the IVR. This column may show the value “PULSE,” which means the customer didn’t manage to press an option on their keypad in time. | String |
URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_1_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report indicates, by call quantity and time, each menu option used in each routing point of your operation.
Benefit:
This report provides valuable information to enhance the effectiveness and user satisfaction in IVR interactions, which in turn can have a positive impact on operational efficiency and strategic decision-making in a contact center.
How it works?
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Required report type | String |
date_ini | Start date (YYYYmmddHHiiss) | String |
date_end | End date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
rp_id | This is the unique identifier or ID of the IVR Routing Point. Each routing point in the IVR has a specific ID that distinguishes it. | String |
calls | It indicates the number of calls that have passed through that menu option in the routing point. | String |
time | It indicates the total amount of time consumed in that menu option of the routing point. | String |
cod_opc_menu | It displays the option the customer pressed in the IVR. This column may show the value “PULSE,” which means the customer didn’t manage to press an option on their keypad in time. | String |