URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=agent_9&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to identify the number of times and the time that an advisor has used the hold, mute or hold+mute function in a detailed manner by agent and consolidated for the entire operation.
Benefit:
This report allows you to evaluate the agent’s productivity by identifying the total time spent on hold or mute.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_name | Agent’s name | String |
| count | This field indicates quantities or counts | String |
| hold_time | Details the time that the call was on hold | String |
| mute_time | Details the time that the call was on mute | String |
| total_time | Details the sum of the time the call was on hold plus mute. | String |