URL:
https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_9&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}
Description:
This report allows you to identify the details of the interactions and services provided by chatbots, characterizing the customer by ID, name, email, telephone and request; in addition to specifying the contact channel, date, inbound routing and response routing.
Benefit:
It allows tracking interactions through chatbots, email, Facebook Page, Instagram, among others to know the details.
How it works:
- The consumption of this API is done by GET method.
- To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
- The wolkvox-token header must be used to make use of the authorization token.
- Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
- In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Type of report required | String |
| date_ini | Initial Date (YYYYmmddHHiiss) | String |
| date_end | Final Date (YYYYmmddHHiiss) | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| session_id | Refers to the numerical identification of the session. | String |
| channel | Refers to the channel used in the interaction | String |
| rp_id | Refers to the numerical identification of the routing point. | String |
| date | Indicates the date in year-month -day-time format | String |
| customer_name | Client’s name | String |
| customer_email | Customer’s e-mail address | String |
| customer_phone | Customer’s phone number | String |
| customer_query | Refers to the customer’s requirement | String |
| routing_answer | It is the Routing response, in some cases it is to transfer to skill | String |
| customer_id | Refers to the numerical identification of the customer | String |
| conn_id | Corresponds to the call identification number | String |